FAQs / Help
Q1: What types of products do you offer?
A: Refined Ranges offers a curated selection of home decor essentials, including unique wall art, elegant lighting, decorative accents, cozy textiles, and stylish organizers, all designed to transform your space with warmth, sophistication, and personality. Each piece is thoughtfully chosen to bring beauty and functionality to your home, making it a true reflection of your individual style.
Q2: How can I place an order?
A: To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.
Q3: What payment methods do you accept?
A: We are currently providing cash on delivery for all the orders.
Q4: How long will it take to receive my order?
A: Our processing time is typically 1-3 business days. Delivery times vary based on your location.
Q5: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over 1500 PKR. For orders below this amount, a flat shipping fee of 250 PKR applies.
Q6: What is your return policy?
A: You can return items within 7 days of delivery if they are in their original condition and packaging. Please refer to our Return & Exchange Policy for more details.
Q7: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact us at refinedranges@gmail.com with your order number and the reason for the return. We will provide you with the necessary instructions.
Q8: Can I cancel my order?
A: If your order has not yet shipped, please contact us as soon as possible to request a cancellation. Once an order is in transit, we are unable to cancel it.
Q9: How do you protect my personal information?
A: We take your privacy seriously. Our website uses secure encryption technology to protect your personal information. Please refer to our Privacy Policy for more details.
Q10: Do you offer international shipping?
A: Yes, we ship internationally! Please note that shipping times and fees may vary depending on the destination.
Q11: How can I contact customer service?
A: You can reach our customer service team by emailing us at refinedranges@gmai.com or using the Contact Us form on our website. We aim to respond within 1-2 business days.
Q12: Do you have a loyalty program?
A: No! We are not offering any loyalty program right now.